Complaints and Feedback

If your concern relates to housing management at Polworth road, please follow this link:

  https://teachershousing.org.uk/how-we-are-run/complaints-compliments/

 

For all other matters relating to Thrale’s charitable activities, please refer to our General Charity Complaints Policy.​

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• Housing Complaints Policy (PDF)

• General Charity Complaints Policy (PDF)

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Also linked below is the Self-Assessment completed by Teachers Housing Association against against the complaint handling code (2023/24) and the Complaint Report and Governing Body Statement (2023/24) prepared by Thrale. 

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• Thrales Almshouses - Housing Ombudsman self-assessment (PDF)

• Complaint Report and Governing Body Statement (PDF)