Complaints and Feedback

If your concern relates to housing management at Polworth Road, please follow our Housing Complaints Policy, managed by Teachers Housing Association.

 

For all other matters relating to Thrale’s charitable activities, please refer to our General Charity Complaints Policy.​

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• Housing Complaints Policy (PDF)

• General Charity Complaints Policy (PDF)

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Also linked below is the Self-Assessment completed by Teachers Housing Association against against the complaint handling code (2023/24) and the Complaint Report and Governing Body Statement (2023/24) prepared by Thrale. 

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• Teachers Housing Association - Housing Ombudsman self-assessment (PDF)

• Complaint Report and Governing Body Statement (PDF)