Complaints and Feedback

If your concern relates to housing management at Polworth road, please follow this link:

  https://teachershousing.org.uk/how-we-are-run/complaints-compliments/

 

For all other matters relating to Thrale’s charitable activities, please refer to our General Charity Complaints Policy.​

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• Housing Complaints Policy (PDF)

• General Charity Complaints Policy (PDF)

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Also linked below is the Self-Assessment completed by Teachers Housing Association against against the complaint handling code (2025/26) and the Complaint Report and Governing Body Statement (2025/26) prepared by Thrale. 

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• Thrales Almshouses - Housing Ombudsman self-assessment (PDF)

• Complaint Report and Governing Body Statement (PDF)

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Tenant Satisfaction survey (2025/26)

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As part of our commitment to transparency and meeting the Regulator of Social Housing’s Tenant Satisfaction Measures (TSM) Standard, Thrale Almshouses & Relief In Need Charity regularly listens to resident feedback to understand how we can continuously improve our homes and services.

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To ensure independent, reliable, and high-quality results, we partnered with social housing research specialists Acuity Research & Practice to conduct our annual Tenant Perception Survey. Below, you will find our latest TSM survey results along with our Summary of Approach, which outlines the methodology, survey timing, collection methods, and statistical accuracy of our data.

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• Statement of Approach 2025/26 (PDF)

• TSM Summary Report 2025/26 (PDF)

• TSM Results 2025/26 (PDF)